Award Force: “Service” as a Service

by | Jan 31, 2019 | Articles

You hear it everywhere these days. SaaS, SaaS, SaaS. You probably use a handful of SaaS products every day. The term, which stands for Software as a Service, includes popular software like MailChimp, SalesForce, Google Apps, Zen Desk, and yes, Award Force, our award and grant management software.

Award Force is SaaS

SaaS is a distribution and licensing method where software is accessed online with a subscription rather than purchased and installed on individual computers.

It makes powerful software more accessible and affordable, with lower upfront costs for implementation. As we tell our prospective clients at Award Force, it’s everything you need to manage your awards or grants program, with options to configure and align the platform to your brand and program.
Read more about Award Force as a SaaS

But Award Force is not just software as a service, we’re also providing Service as a Service. We’re not hands-off. We’re proactively involved in your program and encourage program success every step of the way.

More than just software

The Award Force team

If Award Force were a human, then our software would be the brains and the brawn, powering successful award and grant programs across the world. It operates in multiple languages, supports entrants, judges and program managers from the same portal, and makes a complicated process smooth as silk.

But its heart is everything surrounding the product. All that “extra.” It’s things like our incredibly friendly client success team. Our strict adherence to protecting our clients’ data. Our pledge to sustainability and our love for recognising excellence around the world.

In short, the heart of Award Force is the people behind it and the supreme service we proudly offer.

We want to help… and it shows

NPS +66 for Award ForceOur “Net Promoter Score” sits proudly at +66!
What does that mean, exactly?
NPS is a standard measure of customer satisfaction, an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.

For comparison purposes, Apple and Amazon are rated between 60-70. And we’re more than happy to join their established ranks with customer support that consistently delights our clients.


How Award Force supports you and your program:

Onboarding help from the pros

Award Force community

As the world leader in awards management, Award Force boasts a client success team with deep and varied knowledge of award programs and how to successfully grow and manage them. When you sign on with Award Force, you’ll immediately get connected to a Client Success Manager who’ll help every step of the way with proven techniques to get your program up and running in no time at all.

A sanity check on your program

Our team performs a “sanity check” on every account – a thorough check of your program configuration to make sure it’s set up well, technically. “This is a fantastic way to mitigate potential issues once entries open and an opportunity to share best practices for your program,” says our Client Success Director Diya Singh. Every aspect of your account, from settings to design and layout, the homepage and the the entry form (even a “real” payment test) will be checked and you’ll receive a report highlighting required and recommended changes.

Ongoing multi-channel support

We make it easy to answer the questions you have. Whether you want to do a quick search in our extensive knowledge base, submit an email request, or quickly get someone on the phone. We’re also on social (Twitter + Instagram) and love to engage with our community online to answer questions and share ideas.

Outstanding uptime

Lightning-fast response time

Our client success team’s average response time is 36 minutes. Yes, you read that right! Our team is available, worldwide, 24 hours a day, five days a week. They aim to please and are proud of the 100% satisfaction rate on their responses.

Software with a human heart

With Award Force, you’ll get the best in the industry when it comes to awards management software. But you’ll also get so much more than that. You’ll get our genuine willingness to help. You’ll experience first-hand our ongoing care for your program success and growth. And, in short, you’ll get an intelligent and sophisticated product with a heart that that’ll make your program soar.

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