Frequently asked questions
Can I upgrade plans any time?
Yes. At the time of upgrading, you will be charged the difference for the term of the contract.
What counts as a submission?
When an entry / application is completed and successfully submitted it is counted towards the annual limit of submissions available on an account plan.
My program only runs for 3 months. Can I cancel my account after that?
The service agreement is for a full 12 months.
Interestingly, our agreement term used to be for 6 months since most programs are active for 4-6 months. However we have great features for our clients during the 'off-season', so we extended the term to 12 months with no change to the cost. You can display galleries of awardees, with social sharing features, for year-round visibility of your program in your community. Use broadcasts from Award Force to communicate with your participants during the off-season, and stay top-of-mind. Have pre-registration or "expression of interest" registration open during the off-season. And you'll always have immediate, easy access to all your past entries and judging results with the season archive.
What branding is available?
Starter and Plus plans have a clean, neutral design, with ability to add your logo to appear at the top of pages. The Pro and Enterprise plans include full control over account theme, including: brand panels across the page header, emails and PDFs; fine control over colour scheme; high-impact brand imagery on the home / log in page; sponsor visibility across pages, emails, categories and chapters.
We're a not-for-profit. Do you have special pricing?
Many of our clients are not-for-profit organisations. Our prices are very carefully set to ensure our business is sustainable and can provide a high quality product and service to all our clients. So, at this time we don't offer a not-for-profit discount.
Can I pay in my currency instead of US dollars?
We can invoice in your choice of five currencies: Australian Dollars (AUD), British Pounds (GBP), Canadian Dollars (CAD), Euros (EUR) or US Dollars (USD). Contact us for pricing in your preferred currency. Payment can be made by bank/wire transfer, in most cases to a local bank account.
What is the response time for support emails?
We offer 24/5 support. From Monday to Friday, support response time worldwide is 4 hours. Support emails received on the weekend are responded to first thing Monday.