Frequently asked questions
Can I upgrade plans at any time?
Yes. At the time of upgrading, you will be charged the difference for the remaining term of your annual subscription.
What branding is available?
Starter and Plus plans have a clean, neutral design, with ability to add your logo to appear at the top of pages. The Pro and Enterprise plans include full control over account theme, including: brand panels across the page header, emails and PDFs; fine control over colour scheme; high-impact brand imagery on the home / log in page; sponsor visibility across pages, emails, categories and chapters.
What is included in the onboarding service?
The onboarding service is charged in first year of your subscription only. It is required on Pro accounts, and optional for Starter and Plus accounts. Onboarding includes:
Personal introductory session with a Client Success Manager
Consultation sessions, on how to best leverage Award Force features and capabilities to your strategic outcomes
Collaborative support throughout your configuration
Preparation of theme design based on your supplied brand assets
Detailed sanity check (run through your account with a fine tooth comb to make sure all is okay)
Our onboarding service is the best way to maximise your return-on-investment from using Award Force.
We're a not-for-profit. Do you have special pricing?
Many of our clients are not-for-profit organisations. Our prices are very carefully set to ensure our business is sustainable and can provide a high quality product and service to all our clients. So, at this time we don't offer a not-for-profit discount.
Can I pay in my currency?
We can invoice in your choice of five currencies: Australian Dollars (AUD), British Pounds (GBP), Canadian Dollars (CAD), Euros (EUR) or US Dollars (USD). Contact us for pricing in your preferred currency. Payment can be made by bank/wire transfer, in most cases to a local bank account.
My program only runs for 3 months. Can I cancel my account after that?
The service agreement is for a full 12 months.
Interestingly, our agreement term used to be for 6 months since most programs are active for 4-6 months. However we have great features for our clients during the 'off-season', so we extended the term to 12 months with no change to the cost. You can display galleries of awardees, with social sharing features, for year-round visibility of your program in your community. Use broadcasts from Award Force to communicate with your participants during the off-season, and stay top-of-mind. Have pre-registration or "expression of interest" registration open during the off-season. And you'll always have immediate, easy access to all your past entries and judging results with the season archive.
Do you offer volume discounts?
Yes. If you have 2 or more programs (awards, grants, scholarship programs, etc), we can offer a volume discount for multiple Award Force accounts. Please contact us for a quote.
What is the response time for support emails?
We offer 24/5 support. From Monday to Friday, our support response time commitment worldwide is 4 hours. Support emails received on the weekend are responded to first thing Monday.
What counts as a submission?
When an entry / application is completed and successfully submitted it is counted towards the annual limit of submissions available on an account plan.