Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.
Award Force (www.awardforce.com) is a fast-growing Australian SaaS company with a great product, expanding internationally. We are looking for an English and German speaking person who can develop fantastic client relationships with the aim of growth and retention.
You’re located in UK or Western Europe
Must be native German and English speaker
You have a natural aptitude with technology, experience with SaaS and are able to learn new systems quickly
Are conscientious and can work independently holding yourself to the highest standards
You’re curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!
You’re super organised and process oriented. You will be comfortable using multiple tools for various aspects of the role
You have fantastic interpersonal skills and are an excellent communicator, verbal and written. You are not hesitant to jump on a call with a client at any time
You have the ability to communicate complex issues in plain language
You’re calm in high pressure situations
Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!
You have access to fast, reliable internet and a dedicated space to work without distractions
Why you'll love working with Award Force
Full-time role, based remotely
Energetic company with high standards; a great place to be and a great place to learn
A competitive salary commensurate with experience
Regular communication with the global team via chat and daily video calls
Opportunity to boost your career and income with a growing business
Training, support, and ongoing coaching
Open, collaborative culture
Client relationships and retention
Onboard new clients and guide them from sign-off through to launch
Communicate frequently and effectively with the aim of helping clients grow their program. You will advise best practices, introduce them to new features and keep your finger on how they are feeling about Award Force
Be part of the consultation pool who provide personalised advice based on client requirement
Build trusting relationships based on honesty and transparency
Adhere to our consistent (and proud!) first-time-reply metric
Be a product expert through self-learning and replicating scenarios
Troubleshoot and Issue diagnosis
Resolution of 1st level support issues via support tickets and phone calls
Work with the internal team(s) to resolve more complex issues
Contribute to continuous improvement
Identify and report common user issues for product improvement
Identify and fill gaps in support documentation
Be on the lookout for anything that can be better
Award Force is the industry-leading cloud software for organisers of awards, grants, scholarships and pitch competitions to manage submission, evaluation and award of results, online.
We provide the platform to accept awards entries/applications, allocate them to judges/evaluators who then do their judging online, all the while providing organisers clear visibility on how their program is going.
Since launching in Australia late 2013, we’ve had an outstanding market response and we’re now supporting a growing list of clients across Asia Pacific, Europe, North & South America and the Middle East.
Award Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!
Our growing team is distributed across 14 cities in 9 countries, working from home offices or co-working spaces. We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones. We’re an energetic group of intelligent, creative people, driven by high standards and are passionate about creating and delivering an exceptional product and service.
How to apply
Submission is via the Award Force system only, the application will take you about 15-20 minutes and applications outside the system will not be considered.
Ready? Here you go… https://careers.awardsplatform.com/