Product Support Jedi (Australia)

Must be located: Australia

Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.

Award Force (www.awardforce.com) is a fast-growing Australian SaaS company with a great product, expanding internationally. We are looking for an entry level support person who can provide fast, technically accurate and friendly support to our Australian and Asia Pacific client base.

Essentials

  • You’re located anywhere in Australia

  • Native English speaker (or 100% fluent), bi-lingual is a bonus!

  • You are a fast learner and demonstrate highest levels of transparency and work ethics

  • You love solving problems and helping others solve theirs

  • You have a natural aptitude with technology, experience with SaaS and are able to learn new systems quickly

  • You’re curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!

  • You’re super organised and process oriented. You will be comfortable using multiple tools for various aspects of the role

  • You have fantastic interpersonal skills and are an excellent communicator, verbal and written. You are not hesitant to jump on a call with a client if need be

  • You have the ability to communicate complex issues in plain language

  • You’re calm in high pressure situations

  • You can work independently, are self-motivated, but enjoy being part of a team

  • You write in well constructed sentences and pay attention to detail

  • Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!

  • You will be flexible to attend meetings outside of usual working hours on scheduled days

  • You have access to fast, reliable internet and a dedicated space to work without distractions

What we offer

  • Full-time role, based remotely

  • Competitive salary

  • Friendly, sociable, mature, responsible team

  • Lots of training and excellent internal support

  • The opportunity to learn new skills and develop professionally - we encourage side-projects!

  • Your birthday is a holiday every year

  • 20 days annual leave

  • 38-hour working week, Monday - Friday (your weekends are yours!)

  • A budget for computer equipment (pending 3 month probationary period)

Your role

Based anywhere in Australia, you will be communicating with colleagues and clients alike across countries, cultures and time zones on a daily basis.

You’ll love this role if you’re self-motivated, genuinely enjoy helping people and solving problems. Lots of energy, confidence with technology and a sense of humour are a must! 

Like any good startup, it can get messy— responses may be required at odd hours, and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair, but you will need to be flexible. 

The best part about Award Force? It’s really fun :) It’s a fantastic product, and the people we speak with are diverse and lovely. We work in the recognition industry— every day we help our clients uncover and reward everyday people doing exceptional things!

Responsibilities

  • Product support

    • Be the first port of call on all inbound support queries via email/tickets, phone and (later), chat. You’ll be responsible for 100% resolution of 1st level support issues

    • Adhere to our consistent (and proud!) first-time-reply metric

    • Provide technically accurate responses after carefully testing necessary scenarios

    • Be responsible for creating and updating content of the knowledge base

    • Advise best practices, introduce new features and keep your finger on how clients are feeling about Award Force

    • Work with the engineering team to resolve bugs and follow through with updates

    • Work closely with the regional CSM on renewal risks

  • Be amazing with clients

    • Respond quickly

    • Able to really listen to people, get to the heart of the issue and see it through to resolution

    • Convey appreciation and respect to our clients at all times

    • Strive to build trusting relationships based on honesty and transparency

  • Contribute to continuous improvement

    • Identify and report common user issues for product improvement

    • Identify and fill gaps in support documentation

    • Be on the lookout for anything that can be better

How to apply

Submission is via the Award Force system only, the application will take you about 15-20 minutes and applications outside the system will not be considered.

Ready? Here you go… https://careers.awardsplatform.com

Account Executive, North America (West Coast)

Must be located: Pacific Time Zone

At Award Force, we work closely with our prospects to guide them through the decision process, and help prepare them to be long term clients. We have solid sales traction with a much-loved product which has well-and-truly found market fit, and you’ll be helping to accelerate our growth.

You'll be a respected member of our remote global sales team and will well supported with the tools, knowledge and answers you need to provide exceptional levels of service.

Responsibilities

  • Close new business consistently at or above quota

  • Become an expert in SaaS for recognition programs

  • Uncover and build relationships at all levels

  • Proficient use of our sales technology stack

  • Build and maintain pipeline momentum

  • Manage the sales process from qualified lead, online demos, proposals and close

  • Master and maintain knowledge of product, market and technology trends

  • Energetically embrace our global mission!

Essentials

The following requirements are absolute. If you cannot honestly say with certainty that you fulfil these essential expectations of the role, then this is not the job you are looking for.

  • Proven track record of high performance in an online sales environment

  • Able to work remotely and own your outcomes

  • Loads of energy, humour, passion, and empathy

  • A passion for technology

  • A powerful work ethic

  • Attention to detail

  • Voracious learner

  • Superior communication skills

  • Committed to continuous improvement

  • Fast, reliable internet access

Sound challenging? Fun? It is, and rewarding too— knowing you’re selling a great product and seeing your nurtured prospects turn into happy clients.

What we offer

  • Full-time role, based remotely

  • A competitive salary commensurate with experience

  • Regular communication with the global team via chat and daily video calls

  • Opportunity to boost your career and income with a growing business

  • Training, support, and ongoing coaching

  • Open, collaborative culture

How to apply

Submission is via the Award Force system only, the application will take you about 15-20 minutes and applications outside the system will not be considered.

Ready? Here you go… https://careers.awardsplatform.com

Laravel Jedi (Asia Pacific)

Awesome opportunity for a full-stack web application development Jedi with a focus on Laravel and a passion for software engineering to join a successful and globally respected company. Flexibility to work remotely in an Asia Pacific time zone, with a friendly and capable team.

Award Force (www.awardforce.com) is a fast-growing Australian SaaS company, with our flagship B2B product serving hundreds of clients globally, hundreds of thousands of users, and growing.

Our “official headquarters” is in Sydney Australia, but our team is fully remote, distributed worldwide, set-up with all the tools to collaborate effectively across distance and time zones. Our engineering team is in Australia and Europe— we’re currently inviting candidates located anywhere in Asia Pacific to apply, to work from your home office or coworking space. 

We're looking for an engineer with core strengths in Laravel, database design, and software engineering and architecture. The successful applicant will be a well-rounded engineer, with expertise in server-side technologies and frameworks, but also with the capability to manage sophisticated front-end requirements when needed.

You will be provided with project requirements, UX wireframes, UI design and direction, and be able to implement capably and confidently, with help and advice from senior members of the team.

Essential requirements

  • You’re located anywhere in Australia, New Zealand or +/- 2 hours within the AET timezone
  • 3+ years commercial experience in a software engineering / development role.
  • Have worked with Laravel on commercial projects.
  • Finesse – attention-to-detail, robust code and pixel perfection. You will be expected to carefully implement complex requirements with a focus on solid architecture, security, and performance.
  • Passion – for the internet, open-source, computing, devices, gaming and Star Wars. You’re keen to push the envelope and develop elegant solutions, continuously improving your skills and projects that you work on.
  • English fluency is a must.

Experience and capabilities

We're more interested in enthusiastic, fast learners, eager to continuously learn and improve skills, than somebody that can tick every one of these boxes - ideally you have a mix of many of the following:

  • Software engineering and architecture skills in PHP and importantly, Laravel
  • Implemented UI’s with clean, semantic HTML5, CSS3, SASS, grid frameworks and responsive web design
  • Javascript + jQuery experience
  • Linux hosting environment, and shell command line familiarity
  • Used to Git, collaborating with other developers and working with other people's’ code

What we offer

  • Full-time permanent role, based remotely
  • Competitive salary, commensurate with experience
  • Friendly, sociable, responsible team
  • Cutting edge, fun and varied engineering requirements
  • A supportive and experienced senior team
  • An emphasis on collaboration, continuous improvement and skill development
  • We’re ready to go when you are, the sooner the better
  • We’ll make sure you’re set up with the equipment you need

How to apply

Submission is via the Award Force system only, the application will take you about 15-20 minutes and applications outside the system will not be considered.

Ready? Here you go… https://careers.awardsplatform.com