Client Success Team

Bilingual Client Success Jedi, Western Europe

Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.

Award Force (www.awardforce.com) is a fast-growing Australian SaaS company with a great product, expanding internationally. We are looking for an English and German speaking person who can develop fantastic client relationships with the aim of growth and retention.

Must haves: 

  • You’re located in UK or Western Europe 

  • Must be native German and English speaker

  • You have a natural aptitude with technology, experience with SaaS and are able to learn new systems quickly

  • Are conscientious and can work independently holding yourself to the highest standards

  • You’re curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!

  • You’re super organised and process oriented. You will be comfortable using multiple tools for various aspects of the role

  • You have fantastic interpersonal skills and are an excellent communicator, verbal and written. You are not hesitant to jump on a call with a client at any time

  • You have the ability to communicate complex issues in plain language

  • You’re calm in high pressure situations

  • Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!

  • You have access to fast, reliable internet and a dedicated space to work without distractions

Why you'll love working with Award Force

  • Full-time role, based remotely 

  • Energetic company with high standards; a great place to be and a great place to learn 

  • A competitive salary commensurate with experience

  • Regular communication with the global team via chat and daily video calls

  • Opportunity to boost your career and income with a growing business

  • Training, support, and ongoing coaching  

  • Open, collaborative culture

Role responsibilities 

Client relationships and retention

  • Onboard new clients and guide them from sign-off through to launch

  • Communicate frequently and effectively with the aim of helping clients grow their program. You will advise best practices, introduce them to new features and keep your finger on how they are feeling about Award Force

  • Be part of the consultation pool who provide personalised advice based on client requirement

  • Build trusting relationships based on honesty and transparency

Technical support

  • Adhere to our consistent (and proud!) first-time-reply metric

  • Be a product expert through self-learning and replicating scenarios

  • Troubleshoot and Issue diagnosis 

  • Resolution of 1st level support issues via support tickets and phone calls

  • Work with the internal team(s) to resolve more complex issues

Contribute to continuous improvement

  • Identify and report common user issues for product improvement

  • Identify and fill gaps in support documentation

  • Be on the lookout for anything that can be better

About us

Award Force is the industry-leading cloud software for organisers of awards, grants, scholarships and pitch competitions to manage submission, evaluation and award of results, online.

We provide the platform to accept awards entries/applications, allocate them to judges/evaluators who then do their judging online, all the while providing organisers clear visibility on how their program is going.

Since launching in Australia late 2013, we’ve had an outstanding market response and we’re now supporting a growing list of clients across Asia Pacific, Europe, North & South America and the Middle East.

Award Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!

Our growing team is distributed across 14 cities in 9 countries, working from home offices or co-working spaces.  We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones. We’re an energetic group of intelligent, creative people, driven by high standards and are passionate about creating and delivering an exceptional product and service.

How to apply

Submission is via the Award Force system only, the application will take you about 15-20 minutes and applications outside the system will not be considered.

Ready? Here you go… https://careers.awardsplatform.com/